ServiceNow News
52819 items
D'oh
Comments are visible to customers, Work Notes are visible internally. Whilst we are all far too professional to write anything snarky about our customers in the WorkNotes you might sometimes...
D'oh! Updated the Comments instead of the Work Notes
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over 14 years
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I have had a few people ask me lately how to send record attachments within ServiceNow to other third party services in an integration. My answer has always been descriptive, but I have never reall...
Sending Record Attachments to Third Party Services via SOAP
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over 14 years
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> I was wondering — do you have a Known Error Database? And are you getting the maximum value out of it?The concept of a KEDB is interesting to me because it is easy to see how it benefits end user...
A ServiceNow implementation of the Known Error Database
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over 14 years
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I ran into an issue today where a customer was querying for an incident GlideRecord and doing an update. This is pretty common and pretty normal. We do it all the time. Their behavior was not commo...
Do not call GlideRecord initialize() and then update()
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over 14 years
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I am going to go out on a limb here and say 99 percent of all the people on this forum will not read this blog. I am going to protect my pride by admitting that this error is very specific, and for...
415 Unsupported Media Type errors and fun consuming .NET web services within Service Now
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over 14 years
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Learn How to transform your IT Organization with Best in Class IT Service Management!I'm pleased to invite you to an informative Lunch & Learn session to find out more about the latest in IT Servic...
CBS and Consulting Portal present tomorrow at the Cornell Club NYC - please join us if you can.
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over 14 years
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Over at [The ITSM Review](http://www.theitsmreview.com) I've been talking about the Known Error Database in the context of both Problem and Incident Management.
Are you getting the most out of your Known Error Database?
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over 14 years
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OK, this is just a quick blog post on something that actually had me stuck for a while this week. I am almost embarrassed to mention this, but I will anyway. I tried to copy images from one product...
Copying images (db_image) from one instance to another - how to make it not so hard.
Import
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over 14 years
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OK, I have noticed recently a lot of folks getting tripped up on sending outbound SOAP messages, particularly in the Business Rules (BR) and other scripts they are writing to post successfully an o...
Using setParameter, setStringParameter, setXMLParameter when using a SOAPMessage to consume a web service in SNC.
Import
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over 14 years
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