ServiceNow News
52822 items
"The artist is nothing without the gift, but the gift is nothing without work." — Émile ZolaRemember the very first time you were plunked down in front of a desk with a PC on top of it? Remember al...
The Key to IT and Business Transformation: More and Better Training
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over 12 years
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The first CreateNow Hackathon was won by KickITnow — 7 people...
Make Attending Knowledge14 Your Professional New Year Resolution
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over 12 years
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In [Part 1](https://community.servicenow.com/community/learn/blog/2013/11/29/2671) I looked at some of the challenges of, and good practices to consider with, multi-language and multi-geography (IT...
Multigeography Or Multilingual (IT) Service Desk Good Practice - Part 2
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over 12 years
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Thank you everyone who attended last week's UK ServiceNow User Group, hosted by Focus Group Europe at the Magic Circle in London, for making it such a great event.I hope you enjoyed the event as mu...
Thank You Focus Group Europe for a 'Magical' SNUG!!!
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over 12 years
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Let's just assume the Index of PaaS Activity (IPA) was triptoph...
Index of PaaS Activity drops 8.0% in November but concludes first full year up 4.3%
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Managing people and performance across multiple teams
Technology issues such as consolidating onto a single ITSM tool, connectivity (where the chosen ITSM tool(s) works well in some geographies b...
Multigeography Or Multilingual (IT) Service Desk Good Practice - Part 1
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over 12 years
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The Thanksgiving holiday is upon us here in the United States. As I look back on this year, I am thankful for all of the great employees, partners, and customers that I get to work with on a daily ...
Some food for thought from your ServiceNow Training team
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over 12 years
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SolveNOW Session 1: Demystification of Reporting in ServiceNow + Performance Analytics
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over 12 years
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I have been involved with a number of integrations with customers with IBM Netcool/OMNIBUS with the Socket Writer Gateway as the Inbound communication method recently and wanted to share what we ha...
Getting the ServiceNow IBM Netcool Plugin to work with IBM Netcool/OMNIBUS 7.4 with Socket Writer Gateway
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over 12 years
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The enterprise IT organization is awash with operational silos that touch IT service management (ITSM) — and in many ways one could argue that some could and should be part of corporate ITSM activi...
An Integrated Approach to ITGRC and ITSM - 6 Steps for Success
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over 12 years
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My esteemed colleague [Stephen Mann](http://community.servicenow.com/blog/stephenmann) has waxed eloquently about why you should [speak at Knowledge14](https://community.servicenow.com/blog/ https:...
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Your Knowledge14 Presentation: The Gift That Keeps On Giving - To You!
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almost 13 years
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Every Boeing 767 has 3.1 million parts of which about a million ar...
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Team Development: release higher quality apps faster while your competitors crown the next boy band
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almost 13 years
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