ServiceNow News
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_Regular upgrades are one of the most important events in the lifecycle of your system. Insuring upgrade success is an achievable goal — when you know the best practices._
_Prepare for your next ...
SolveNow Session 2: Best Practices to Bullet-Proof Your Upgrade
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Not considering Discovery for a bit, most organizations seem to take one of two basic approaches to build out their configuration management capabilities: top-down or bottom-up. Let's talk about ea...
Configuration Management and CMDB: Top-Down or Bottom-Up?
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This isn't 1972\. Stop adding "...Gate" to anything vaguely scandalous. Nor is it 1978 and we're not in Jonestown. Stop drinking (laced) Kool-Aid.
We're equally guilty of language apathy in the en...
MFD? WTF? Stop thinking mobile first and start thinking mobile always.
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It's a Tuesday afternoon and that 2:30 feeling is starting to sink in. You've been working all day to figure out a way around this ServiceNow implementation issue. You suddenly think to yourself, "...
Think like a ServiceNow Employee: Automation, Application Administration and Integration Solutions
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Marc Andreessen, internet wunderkind of Netscape fame who deserves credit for making web geekery cool, [famously claimed](http://online.wsj.com/news/articles/SB1000142405311190348090457651225091562...
PaaS is passé. Why application creators are eating the world.
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20 Blogging Tips, Straight From The Horse’s Keyboard, Part 2
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20 Blogging Tips, Straight From The Horse’s Keyboard, Part 1
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According to Wikipedia, the [Consumerization of IT](http://en.wikipedia.org/wiki/ConsumerizationOrigins) will, somewhat amazingly, be 10 years old this June; and of course everything we read on the...
Think “Consumerization Of Service” Over “Consumerization Of IT”
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How best to support and accelerate the evolution of IT at your enterprise?
This is not (simply) a philosophical or rhetorical question. It's one you need to answer correctly to maximize your enter...
The ServiceNow Service Automation Platform: The Foundation for IT Transformation
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Every department in the enterprise is a service provider. But while service relationships are well defined and automated within the IT organization — thanks to IT best practice frameworks and fit-f...
A Future Role for IT: Managing Service Relationships Inside and Outside the Enterprise
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