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When configuring email or troubleshooting email notifications, the Mail Properties page is the place to start. This special page lists all email properties and offers diagnostics and troubleshootin...

Introduction to the Mail Properties Page

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Implementation Critical Success Factors — Technology I have my past blog I have written about the various resources that are critical to an implementation (customer and vendor) and detailed out th...

Implementation Critical Success Factors - Technology

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If you were at Knowledge14 and want to revisit the content or catch content you missed, or if you weren't lucky enough to get to Knowledge this year and want to know more, then the following collec...

Knowledge14 Content Is Now Available

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Hi everyone! My name is Jonas í…kerman and I have the honor to be the new leader of the Swedish SNUG. I work at the partner Advania and we are at the moment also implementing ServiceNow, so soon w...

New leader of Swedish SNUG; an introduction of myself

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The Knowledge Base is kept current with frequent edits and additions. You can stay up-to-date on the latest by reviewing the weekly KB digest. Recently added and updated Knowledge Base articles: ...

Knowledge Base Weekly Digest: May 13, 2014

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Import Sets is a powerful tool that allows you to import data from various sources and then map that data into ServiceNow tables. To make sure your import process is as smooth and trouble free as p...

Import Sets: Troubleshooting Truncated Data

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Cloning your instance comes in handy for a variety of reasons, whether it's for testing, development, or backing up information. Did you know you have the power to clone your own instance? Well, yo...

Need a clone? You have the power to clone your Servicenow instance!

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Greetings, I had a requirement to generate a parameter report and couldn't come up with a way to perform it using the OOB reporting functions in Calgary. Here is a nice workaround I found using wi...

Using Wizards to create a parameter report

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ServiceNow is offering a 2-day, instructor-led Domain Separation class in Chicago, IL on May 20 and 21, 2014\. There are still seats available, so if you missed Domain Separation training at K14,...

Domain Separation Training Class - May 20, 21 (Chicago, IL)

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Contract management and asset management are closely related to one another. For example, if you track a lease contract, you want to associate all the assets covered by that lease to the contract. ...

Cover Multiple Assets by a Contract

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This video provides a detailed overview of the Incident application. It is a great resource If you are new to ServiceNow or to incident management, need something to share with new team members, or...

ServiceNow Basics: Incident Management

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I thought this might be useful for someone developing their mobile interface. Rather than testing everything on a mobile device you can add a /$m at the end of your instance URL in your desktop br...

Mobile View in Desktop Browser

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I attended the Growing and Maintaining your Knowledge Base session led by [Julia Lloyd](https://community.servicenow.com/community?id=community%5Fuser%5Fprofile&user=9b221e65dbd81fc09c9ffb651f96190...

Are you using templates?

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The Knowledge Base is kept current with frequent edits and additions. You can stay up-to-date on the latest by reviewing the weekly KB digest. Recently added and updated Knowledge Base articles: ...

Knowledge Base Weekly Digest: May 6, 2014

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ServiceNow HR Service Automation helps streamline human resource (HR) operations by providing HR request and fulfillment automation in the base system. Thanks to [Keyvan Berenjian](https://communi...

HR Service Automation Demo

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A "David and Goliath" Win! - Plat4mation wins the Innovation of the Year Award! Video

A "David and Goliath" Win! - Plat4mation wins the Innovation of the Year Award!

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During Knowledge14 (which was an extremely well run and thought provoking event) I had many conversations with existing or potential ServiceNow customers on the changes that ServiceNow have made to...

Working with customers on commercial innovation, as well as product!

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Supplier Speed Dating

Supplier Speed Dating

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Today we announced [ServiceNow Share](http://www.servicenow.com/company/media/press-room/servicenow-share-debuts-at-knowledge14-conference.html), an online exchange that facilitates sharing of deve...

Need to Know, Final Day at Knowledge14

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This may be one of my shortest blog posts ever. Why should prove obvious pretty quickly. As Michael Porter taught us, the purpose of any business is to achieve sustainable competitive advantage. H...

IT and Enterprise Transformation 101: Why Enterprise Service Management Matters

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How to Choose Friends

How to Choose Friends

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Granular Control of Form Tab Toggle Behavior via Client Scripts

Granular Control of Form Tab Toggle Behavior via Client Scripts

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![image](https://community.servicenow.com/community/image/serverpage/image-id/157659i5E1141A1641B6404/image-size/large?v=v2&px=999) Innovating is infinitely simpler when you have the right tools. ...

Watson and Crick: we see your double helix and raise you Share

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There is so much you can do in ServiceNow with a simple right-click. This video demonstrates using right-click to sort and filter records to easily find the information you need. But it doesn't sto...

Getting Started with ServiceNow Right-Click

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Photos from Knowledge14

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