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I've written on IT service management (ITSM) metrics before but a recent webinar (the on-demand recording is available [here](http://info.servicenow.com/LP=2877)) with colleagues [Paul van Nistelro...

13 ITSM Metrics Best Practices

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Send us a Service Catalog Selfie for the upcoming Eastern PA SNUG!

Send us a Service Catalog Selfie for the upcoming Eastern PA SNUG!

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Back in earlier versions of the platform (Pre-Calgary), whenever a customer admin would need to make an alter against a table, such as when adding a new column on an instance using a MySQL DB (Orac...

Table Alters in Calgary and later releases

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The Knowledge Base is kept current with frequent edits and additions. Find out what is new and stay up-to-date on the latest ServiceNow Knowledge Base articles by reviewing the weekly KB digest. R...

Knowledge Base Weekly Digest: August 26, 2014

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SCOM'ers need some Lovin' too!

SCOM'ers need some Lovin' too!

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PPM Setup Updates We just finished week 1 of 2 of our big scramble to get some PPM functionality set up (in what must be record time) to empower leadership to have more involvement in ranking the...

Kelly's SN implementation Blog Post #7

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Government Customers Go-Live

Government Customers Go-Live

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![image](https://community.servicenow.com/community/image/serverpage/image-id/157459i055D47039C47FD1A/image-size/large?v=v2&px=999)At ServiceNow, we just celebrated our 10-year anniversary. Our Wal...

Five ways you've inspired me & why I'm leaving ServiceNow

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In this video, [Keyvan Berenjian](https://community.servicenow.com/community?id=community%5Fuser%5Fprofile&user=81d19eeddb981fc09c9ffb651f96194e) shows how multiple developers can collaborate on th...

ServiceNow Team Development Demo

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All new Email Solutions resource page

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Discovery / MID server documentation

Discovery / MID server documentation

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Form Designs Made Easy

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The Timeline Visualization application provides a whole new way to display and understand the information you manage in ServiceNow. It displays graphical representations of your organization's acti...

ServiceNow Timeline Visualization Demo

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![image](https://community.servicenow.com/community/image/serverpage/image-id/157469iD4963693577EED3B/image-size/large?v=v2&px=999) Call it whatever you want — IT Service Management, IT Operations...

ServiceWatch: Standing Out and Fitting In

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![image](https://community.servicenow.com/community/image/serverpage/image-id/157455i8BCCED3AD9138AF8/image-size/large?v=v2&px=999) _"Kilometers are shorter than miles. Save gas, take your next tr...

No Need to Wait for your CMDB — Realize Advantages of Dependency Maps and Models Today

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Quick note on where we are: We're about half way through Phase 1 of implementing ServiceNow, which is for Incident, Problem, Service Catalogue, Knowledge, & Timecards. We don't yet have a go-live d...

Kelly's SN implementation Blog Post #6

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Reporting on Knowledge Article Views

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_"Imitation is not just the sincerest form of flattery - it's the sincerest form of learning."_ George Bernard Shaw Need any of the following: a custom interface for your ServiceNow instance? ...

Copying CMS sites and pages

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One of the things that I've been asked for many years is 'How can we report on our CI changes?', i.e. a customer wants to know what is changing on their CIs without having to look at each one indiv...

Reporting on CI Changes - Using History Sets

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This video explains how to troubleshoot if an email notification appears in your Sent mailbox, but the recipient never received the email. If you haven't seen our [Troubleshooting Outbound Email: ...

Troubleshooting Outbound Email Part 4 of 6: Email Sent but Not Received

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Stuck on Integrations?

Stuck on Integrations?

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For the Eastern PA SNUG meeting coming up on September 16th, we'd like your help deciding the topics for Birds of a Feather Roundtables discussions we will be hosting. Please go to this link[ East...

We need your vote! Discussion topics for the September 16th Eastern PA SNUG

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For the New York City SNUG meeting coming up on September 10th, we'd like to get your feedback on topics you would like to see covered in presentations, panel sessions, etc. Please go to this link...

We need your vote! Discussion topics for the September 10th New York City SNUG

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Reduce "Mean Time to Know" by Mapping Business Services

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Top Ten Solutions - August 18, 2014

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