ServiceNow News
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Quite often I hear "I don't understand my SLA results" or "I got a call from my customer who is really mad that his SLA expired, but I don't think it did, did it?" We go through a process of consid...
Understanding my SLAs Part I — Scheduled jobs and the TASK SLA
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Le service Education ServiceNow organise deux sessions de formations System Administration sur Paris - Bureaux de Boulogne - 54 Avenue Gal Leclerc
du 13 au 15 janvier et du 28 au 30 janvier.
Merc...
ServiceNow Education Services - System Administration deux sessions en janvier
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System Administration training in Paris by ImaKumo - Calendrier 2015
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By [Angela Burk](https://community.servicenow.com/people/angela.burk)
_I had the chance to chat with Dave Walstad, VP of Business Development at Virteva, about the unique opportunities Managed Ser...
Accelerating Market Penetration By Combining Technology and Services-Oriented Thinking
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How many organizations are still using excel to run entire departments?
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Think you need a VPN for your integrations? Chances are, you don...
You Don't Need a VPN Part III - Using Single Sign-On for Authentication
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Another great episode of _Ask the Expert_ aired today! If you missed out, you can watch it here.
In this episode, Eric Ferrington from Fruition Partners explains how to leverage the IT Asset Manag...
Ask the Expert | IT Asset Management: Mining for Coal in a Diamond Mine
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Call it "Alphabet Soup for the Soul of the Enterprise:"
"ITSM + GRC = ESPE," where:
"ITSM" = "IT service management;"
"GRC" = "governance, risk, and compliance;" and
"ESPE" = "enterprise servic...
Enterprise Service and Process Excellence: What It Is and How to Get It
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_"Software is like entropy. It is difficult to grasp, weighs nothing, and obeys the second law of thermodynamics; i.e. it always increases."_
\-Norman Ralph Augustine
If you are starting or revam...
Get to know your assets with gauges, stock lists, and license allocations
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Last week we discussed [why you don't need to use a VPN when run...
You Don't Need A VPN Part II - LDAP Integrations, User Data Imports, & the Internet solution
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