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Imagine, you just got off the phone with your manager, telling you that all your SLAs that ran over the weekend have breached, and you have some explaining to do. I would think this would have you ...

Understanding my SLAs Part II - The Difference between Actual and Business elapsed times

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Top Ten Solutions - December 22, 2014

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No, it's not your imagination that your hyperlinks went from blue and underlined when you created the text link to a disappointing nothing. Sure, the link's still there, but the color does not show...

Format hyperlinks in text fields

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SNUG Meeting Topics

SNUG Meeting Topics

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An updated user interface for HI

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Viewing and sharing your visual task boards and cards

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Export Attachments From Instance

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I give you... Pong

I give you... Pong

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We talked about several options on how users in our Call Center can have quick access to certain KB articles. We landed on making a script that will add a bookmark when a users is added to the Cal...

Creating Bookmarks for all members of a group

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I know I am a bit late this week with all of the new workarounds and information added to the Knowledge Base, but better late than never, right?![image](https://community.servicenow.com/community/i...

Knowledge Base Weekly Digest: December 15, 2014

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Here an example how to get dynamic Sys\_id with ajax in serviceNow You Have to create script include named getRecordSysIdByName and then you can call it in your controller or your ui page var get...

How to get dynamic sys id

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The Service Portfolio capabilities in ServiceNow have been very successful for us. Very well received by the CIO. Service Level Agreements can be implemented and reported using Offerings and Commit...

Service Level Management - Business Services & Offerings

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Discovery of DB2

Discovery of DB2

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hey guys, Small document for all of you who are looking to have multiple display names for Service-now emails, and to over ride the global Display name function for specific emails. Go to Email N...

Global Display Name override for emails

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First you have to download "bootstrap.min.css", "bootstrap-theme.min.css" "jquery\_min\_1\_10\_1", and include css files in Style Sheets and JS file in UI Script. Then create new UI Page and copy ...

How to include Bootstrap 3.2.0 in UI Pages

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Need Feature Set on ServiceNow

Need Feature Set on ServiceNow

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Little Known Feature of Containers Throws Off Alignment of Form Sections.

Little Known Feature of Containers Throws Off Alignment of Form Sections.

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ITAM Capability Blueprint

ITAM Capability Blueprint

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This is the deck that [Paul van Nistelrooij](https://community.servicenow.com/community?id=community%5Fuser%5Fprofile&user=4a4f8ea5db181fc09c9ffb651f9619b8) [David van Heusden](https://community.se...

ITSM Metrics Webinar Deck

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This is the deck that [mike.malcangio](https://community.servicenow.com/community?id=community%5Fuser%5Fprofile&user=1b025ae1dbd81fc09c9ffb651f961929) and I used in a recent webinar. You can access...

Service Catalog Webinar Deck

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Federal NowForum Keynote Part1

Federal NowForum Keynote Part1

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This is the presentation I gave to the Service Now User Group meeting in November 2014\. SumoLogic is a cloud based log analytics service, which integrates with ServiceNow. Screenshots are at the b...

Sumo Logic SNUG UK Nov 2014.pdf

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Problem Management Webinar Deck

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Federal NowForum Breakout 4C-CreateNow: ServiceNow, Todd Bashor

Federal NowForum Breakout 4C-CreateNow: ServiceNow, Todd Bashor

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Federal NowForum Breakout 3C-Advanced Reporting with Performance Analytics - ServiceNow, Paul van Nistelrooij

Federal NowForum Breakout 3C-Advanced Reporting with Performance Analytics - ServiceNow, Paul van Nistelrooij

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