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Hello Team, We had a issue with Chat email Invitation. After the Chat room is created, when you add/invite users to the chat room there is no email sent to the user's. We have found the solution ...

Chat email Invite from Chat rooms

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If SAML isn't working for you as expected, you might find this new video helpful! It provides guidance for troubleshooting errors related to SAML 2.0 integration with ServiceNow instances. It appli...

Troubleshooting SAML 2.0 Integration Errors

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Knowledge Base Digest: User Interface - February 9, 2015

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Using Chrome to Debug Client Side Errors

Using Chrome to Debug Client Side Errors

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Import of Word Documents to ServiceNow Knowledge base

Import of Word Documents to ServiceNow Knowledge base

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I am writing this article to show how a cancelled workflow can be resumed. This came about due to a customer where several workflows got cancelled due to a looping workflow that exceeded the "Max A...

Resuming a Cancelled Workflow

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New system properties in Fuji

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If your requests are leaving you rejected without a reason, this is probably because the UI Policy Comment mandatory is not working properly in Eureka. This policy requires the approver to provide ...

Setting approval comments to mandatory in Eureka

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My teams are delivering ITSM solutions in Belgium and Europe following the Software-as-a-Service (SaaS) concept. Recently I noticed that many decision-makers of local and European companies and loc...

SaaS ! What about the Patriot Act ?

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Become a Service-Centered Enterprise

Become a Service-Centered Enterprise

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Seeking Approval

Seeking Approval

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"Beware, Beware of the Event Creator," one of our experienced Implementers [rfedoruk](https://community.servicenow.com/community?id=community%5Fuser%5Fprofile&user=5aa25e6ddbd81fc09c9ffb651f961921)...

Troubleshooting email notifications - Send to the Event Creator

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Alberta SNUG

Alberta SNUG

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This is the final post in this series on Model Management. Previous posts are available here: Throughout the series, most of the focus has been on Hardware Models, but there are other Models to ma...

Modeling Software: Model Management Part 9

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Management Summary It is not only the latest Gartner report and their magic quadrant that shows ServiceNow on top of its competitor. ServiceNow is winning more and more market share of the highly ...

Results of my master thesis about research report, "Business Service Management and Service Automation in the Swiss Market"

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As the lead for our Voice of Customer Program, nothing humbles and gratifies me more than hearing about how ServiceNow is being used within IT and across the enterprise to truly change the way work...

3 Indicators You ARE Innovative

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Troubleshooting a Down ServiceNow MID Server Video

Troubleshooting a Down ServiceNow MID Server

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![image](https://community.servicenow.com/community/image/serverpage/image-id/156443i04C9F78567A644B7/image-size/large?v=v2&px=999) The Knowledge Base is kept current with frequent edits and addit...

Knowledge Base Weekly Digest: February 3, 2015

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If you've ever tried to copy and paste an image or screenshot into your incident form, article, or other ServiceNow record, you may have found that it doesn't always work as expected, depending on ...

Insert an image into your article, incident, or other form record

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Integrate NNM, NetApp, vCenter and vCops or any SNMP tool with Servicenow

Integrate NNM, NetApp, vCenter and vCops or any SNMP tool with Servicenow

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This is the penultimate post in this series on Model Management. Previous posts are available here: On occasion, you may find it useful to track some additional information associated with your Mo...

Model Extension: Model Management Part 8

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For those of us not in the USA is it possible to purchase the course notes for this as I am sure it would be a useful reference. thanks This document was generated from the following discussion: [...

Admin 101 Training Class - Course notes

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Take a page from the history books with the Upgrade History module

Take a page from the history books with the Upgrade History module

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Choice list spacing in split-screen view

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Have you noticed that some emails sent from ServiceNow never reach their destination? There are many reasons [why it may seem like your emails are disappearing](https://community.servicenow.com/com...

Whitelisting emails sent from the ServiceNow infrastructure

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