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Incident priority is a critical part of resolving incidents. Without a framework for establishing priority, it is difficult to meet service level agreements and trigger incident escalations appropr...

Managing incident priority

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Leveraging Known Errors in HI and Product Issues in the Community

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Is there any way to show different message by gs.addInfoMessage() for each list view? I want to change a message to be shown for each view of a same table but not sure how to do this. If there is...

Message for list view

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[FileSync](https://github.com/dynamicdan/filesync) is growing in features. Now theme development is even easier with Sass integration. Read on to find out why all CMS developers should use Sass bas...

FileSync Now Supports Sass CSS pre-compilation for theme development

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How effective are the services your enterprise delivers to its users? And how do you know? Sure, you've got your service level agreements (SLAs) and related service level objectives (SLOs). (Right...

Analytics: Transform Service Management Into Service Mastery

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So this is one last catch-up post that comprises of a few weeks. But a big few weeks! In the past few weeks, a break was taken to attend & participate in Knowledge 15! Was really nice to meet some...

Kelly's SN implementation Blog Post #15

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![image](https://community.servicenow.com/community/image/serverpage/image-id/156435i6F02B2A4011E68B5/image-size/large?v=v2&px=999) The Knowledge Base is kept current with frequent edits and addit...

Knowledge Base Digest: May 19, 2015

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How to get more out of ServiceNow Pivot Tables (Video)

How to get more out of ServiceNow Pivot Tables (Video)

Developing Creative Business Solutions On ServiceNow on CodeCreative | A ServiceNow Blog · over 11 years
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[ ![image](http://www.cavucode.com//assets.squarespace.com/universal/images-v6/damask/logo-light.svg) ](http://www.squarespace.com) We're under construction. Please check back for an update soon.

cavucode.com

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![image](https://community.servicenow.com/community/image/serverpage/image-id/176291i5ADC2CB2E8D817C8/image-size/large?v=v2&px=999) A lot of the conversations I have with customers are around se...

HR Self Service, Where Do I Start?

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So its time for the release of Code Creative Episode 2! I had a lot of fantastic followup questions from [How to Build Custom Charts and Reports](https://community.servicenow.com/community?id=commu...

How to get more out of ServiceNow Pivot Tables

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It's probably not recommended. It's probably frowned upon. Heck, you might even be denied support if you do this. The moral of the story above is simply, Be Careful! It's critical that you pay...

How to create your own custom server side Glide Record functions. Say What?!!

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Remove canceled events from your calendar

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Finding Known Errors

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![image](https://community.servicenow.com/community/image/serverpage/image-id/176303iEA1EF7F446B34494/image-size/large?v=v2&px=999) Transfer/Disseminate The final step is Transfer/Disseminate. H...

Knowledge Management, A Good Practice for HR, Part 3

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Under the hood Presentation

Under the hood Presentation

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Integrating ServiceNow with BMC ADDM

Integrating ServiceNow with BMC ADDM

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Defining Service Catalog variable question choices

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![image](https://community.servicenow.com/community/image/serverpage/image-id/183129iC97CC6064DBB9D1C/image-size/large?v=v2&px=999) The very first incident I worked as a ServiceNow support enginee...

Avoid scripting for the "Happy Path"!

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ServiceNow Store: Customer Momentum and the Land of the FREE!

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I recently got the question in an Asset Management class: Our discovery sources find all sorts of installations that are just distractions when it comes to Software Asset Management. Is there a way...

Hide and Seek with Software Installations

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How do you build and operate a successfully disruptive, digital business? Perhaps surprisingly, you start with your brand, not any particular digital technologies, according to someone who should k...

Digital Business Transformation: First, Hearts and Minds, Then Speeds and Feeds

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A little while ago we created a new content type in the Community called a Product Issue (read [Vidhya's](https://community.servicenow.com/community?id=community%5Fuser%5Fprofile&user=92325aa5dbd8...

Q: Does this Known Error affect you? A: "This Affects Me!"

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Today I'm promoting [FileSync](https://github.com/dynamicdan/filesync). A [NodeJS](http://nodejs.org/) tool that allows syncing fields from instance records to files on a computer. A technical cons...

Introducing FileSync for local development

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![image](https://community.servicenow.com/community/image/serverpage/image-id/156549i6825FCF85F7D176B/image-size/large?v=v2&px=999) The Knowledge Base is kept current with frequent edits and addit...

Knowledge Base Digest: May 12, 2015

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