ServiceNow News
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Our troubleshooting articles are probably the articles you are most familiar with. It's our [standard break/fix template](https://hi.service-now.com/kb%5Fview%5Fcustomer.do?sysparm%5Farticle=KB0538...
ServiceNow Knowledge Base template code for our Troubleshooting articles
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Building your knowledge base is easy when you have put thought and structure into using templates. If you know there are a series of Knowledge article types that will follow the same look and feel,...
ServiceNow Knowledge base template code for our Resource pages
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Back buttons can be tricky. Especially in ServiceNow, we often get distracted and click on the browser Back button rather than the in-frame back button only to realize we now have to redo all of ou...
Return to the search results in the product documentation
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Performance Analytics est í l'IT ce que le GPS intelligent est í chacun de vos déplacements. Vous appréciez d'être prévenu lors de forte affluence ? Vous souhaitez comprendre d'où viennent ces pics...
Performance Analytics, analysez la performance de vos processus IT sur la plateforme ServiceNow
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If you are having issues with your Continue Shopping button in your Service Catalog redirecting you to the wrong page, this may be because you need to update your Continue Shopping catalog settings...
Get the Continue Shopping button working in your Service Catalog
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Successful self-service — enabling users to help themselves and each other — is a critical [element of enterprise service and process excellence](https://community.servicenow.com/community?id=commu...
Successful Self-Service: It's All About That (Knowledge) Base
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_This is in regards to the legacy CI identifiers used prior to the Geneva release and without Service Mapping. For information on how to handle this scenario using the new CI identifiers, please re...
Discover multiple CIs with the same serial number - Part I
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Presenters:
[Jeniffer Oburu](https://community.servicenow.com/community?id=community%5Fuser%5Fprofile&user=8b2ece25dbd41fc09c9ffb651f96191e), Business Process Owner, Global IT Service Management,...
[K15 Session Review] Creating a brand new service portal for The Coca-Cola Company
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Presenter: [Anthony Okumura](https://community.servicenow.com/community?id=community%5Fuser%5Fprofile&user=e312da25dbd81fc09c9ffb651f9619e0), Product Manager ServiceNow
Session title: Demand Manag...
[K15 Session Review] This Workbench Demands Your Attention
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Presenters: [Morgan Hunter](https://community.servicenow.com/community?id=community%5Fuser%5Fprofile&user=2b1e8ee1dbd41fc09c9ffb651f9619b1) (Senior Product Marketing Manager, ServiceNow) and [Andre...
[K15 Session Review] Now on Now: Governance, Risk, and Compliance
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Presenter: [Fran Fernandez](https://community.servicenow.com/community?id=community%5Fuser%5Fprofile&user=44a0926ddb581fc09c9ffb651f961913)
Session title: IT Financial Management - a Business Pers...
[K15 Session Review] Financial Management: The magic of transparency
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Presenter: [Garrick Vance](https://community.servicenow.com/community?id=community%5Fuser%5Fprofile&user=197e0a69dbd41fc09c9ffb651f961967), Senior Product Manager, ServiceNow
Session title: Transf...
[K15 Session Review] Transform Governance, Risk, and Compliance with Automation
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Presenters: [Steve Siegel](https://community.servicenow.com/community?id=community%5Fuser%5Fprofile&user=1d4152e5db981fc09c9ffb651f9619c6) (ServiceNow) and [Jim Uomini](https://community.servicenow...
[K15 Session Review] Marketing Management as a Service with the University of San Francisco
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In this session, [Tara Romero](https://community.servicenow.com/community?id=community%5Fuser%5Fprofile&user=90021ea1dbd81fc09c9ffb651f961977) (ServiceNow Senior Business Analyst) presented the jou...
[K15 Session Review] @NOW: How We Embraced Performance Analytics
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