ServiceNow News
52960 items
An overview of Advanced Work Assignment and its role in omnichannel routing for Customer Service Management.
Advanced Work Assignment in CSM Omnichannel
New article articles in ServiceNow Community
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8 months
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Clone Admin Console is the user interface for admins to manage, request and monitor their instance clones.
Clone Admin Console and its features
New article articles in ServiceNow Community
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8 months
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An overview of email in ServiceNow CSM and how it supports omnichannel customer engagement.
Email in CSM Omnichannel
New article articles in ServiceNow Community
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8 months
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Effective way to track & manage your platform data using Data Management Console
Data Management Console and its purpose
New article articles in ServiceNow Community
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8 months
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![Feliz Natal e um Próspero Ano Novo! 🚀 [Update 2026]](https://hel1.your-objectstorage.com/news-jace-pro-assets/news-items/32053055.jpg)
Happy new year
Feliz Natal e um Próspero Ano Novo! 🚀 [Update 2026]
New article articles in ServiceNow Community
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8 months
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In the ever-evolving ServiceNow ecosystem, a strong data foundation is no longer optional—it's essential. With the introduction of the new, and now free, Certified Implementation Specialist (CIS) -...
The New CIS-Data Foundations Exam
New article articles in ServiceNow Community
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8 months
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If you already understand SLAs from an ITSM perspective but feel lost when you see how ServiceNow actually implements them, you’re not alone. One of the first real hurdles for new ServiceNow practi...
What is an SLA in ServiceNow? (A Beginner’s Guide to Agreements)
New article articles in ServiceNow Community
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8 months
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An overview of messaging channels in ServiceNow, such as WhatsApp, and how they support conversational customer engagement.
Messaging Integrations in CSM Omnichannel
New article articles in ServiceNow Community
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8 months
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Core concepts for delivering chat, including virtual agent with Now Assist, live support, engagement messenger and mobile.
This hub consolidates official ServiceNow resources across Product Docs, ...
Chat in ServiceNow CSM Omnichannel
New article articles in ServiceNow Community
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8 months
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Core concepts for delivering chat, including virtual agent with Now Assist, live support, engagement messenger and mobile.
Chat in CSM Omnichannel
New article articles in ServiceNow Community
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8 months
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New ServiceNow Expert Certification Certified CRM Architect (CRMA) coming in 2026.
The CRM Architect program is for: _ServiceNow Partners, ServiceNow ServiceNow Employees, ServiceNow Customers._
...
📢New ServiceNow Expert Certification Certified CRM Architect (CRMA) coming in 2026⚡
Stories by Prashant Kumar LearnIT on Medium
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8 months
medium.com
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What would you do if a client doesn’t allow you to use [SN Utils](https://rubenferrero.com/servicenow/nulledge-2025-sn-utils/)?
I would quit immediately!
But Jai Babbar followed a less dr...
nullEDGE - Showcasing SNDEVTOOLS by Jai Babbar » Rubén Ferrero
ServiceNow Archives » Rubén Ferrero
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8 months
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Exploring Leadership and AI with Anand Tharanathan
In this engaging episode of our podcast, we delve into the world of leadership and Artificial Intelligence with Anand Tharanathan, GVP of Product...
Exploring Leadership and AI with Anand Tharanathan - ServiceNow Insights Podcast
ServiceNow Podcasts
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8 months
The IT service desk is evolving rapidly. As AI and automation become more common in IT service management, the way organizations handle support and operations will change dramatically. By 2026, IT ...
Envisioning the Future: What Will Your IT Service Desk Look Like in 2026 with AI and Automation
REDE Consulting
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8 months
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Series 2 of 30-Second Perspectives examines AI's role in revealing the true operational integrity of enterprises. Rather than transforming organizations, AI exposes existing weaknesses in data gove...
Elevating Corporate Responsibility Through AI Insights
SNC Development
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8 months
sncdevelopment.com
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Ever stared at a long list of records in ServiceNow and thought, _“How do I get this into Excel?”_
Whether you need a quick one-off export, a scheduled data drop to your network, or a programmati...
How to Export Data from ServiceNow: A Detailed Beginner's Guide
New article articles in ServiceNow Community
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8 months
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Executive Summary
Zero-trust architecture represents a fundamental shift in cybersecurity strategy—from perimeter-based defenses to continuous verification of every access request. As organizatio...
ServiceNow Supports NIST 800-207 Zero-Trust Cybersecurity
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8 months
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How ServiceNow University Drives Platform Adoption and Reduces Risk at HOOPP
ServiceNow Community
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8 months
本稿は[こちら](https://www.servicenow.com/community/now-assist-blog/your-newest-teammate-ai-agents-thinks-step-by-step/ba-p/3290342 "https://www.servicenow.com/community/now-assist-articles/now-assist-fa...
最新のチームメイト (AI エージェント) がステップバイステップで考える。(翻訳)
New article articles in ServiceNow Community
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8 months
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