ServiceNow News
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\========Update Oct 15 2019 =========
This feature is now supported OOB through Article Templates (Available via [Knowledge Advanced plugin](https://docs.servicenow.com/csh?version=latest&topicnam...
Controlling Knowledge Article field-level visibility
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Now on YouTube for easy sharing, watch this video for an overview of the ServiceNow HR Service Management and Workday integration.
Access on YouTube at [ServiceNow HR Service Management and Workda...
ServiceNow HR Service Management and Workday Together
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Edit: For the New York release, we introduced a new concept to Scoped Applications, called the author\_elective\_update folder. When your application is packaged for the repo or for committing to S...
A guide to deleting records in scoped applications and retrieving them
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NOTE: MY POSTINGS REFLECT MY OWN VIEWS AND DO NOT NECESSARILY REPRESENT THE VIEWS OF MY EMPLOYER, ACCENTURE.
THE FOLLOWING ARTICLE IS A SUGGESTED METHOD FOR DEVELOPING AND TESTING ORCHESTRATION C...
Mini-Lab: Orchestration - Setting Up an Ubuntu Desktop on VirtualBox
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Want to be part of something cool? ServiceNow is looking for a select few customers to do an early evaluation of the new ServiceNow Benchmarks capability. What is it, you ask? Read on. Community me...
ITSM Benchmark Solution: Opportunity for early Evaluation
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I have been working on a skunkworks project with [ctomasi](https...
Building an Application: Part 1, Setup and Background
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We are very excited to announce the New Jersey Higher Education User Group in South Orange on Tuesday, August 16, 2016\. This is a Higher Education focused SNUG but is open for any other customers....
New Jersey Higher Education ServiceNow User Group - August 16, 2016
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We are very excited to announce the New Jersey Higher Education User Group in South Orange on Tuesday, August 16, 2016\. This is a Higher Education focused SNUG but is open for any other customers....
New Jersey Higher Education ServiceNow User Group - August 16, 2016
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We are very excited to announce the New Jersey Higher Education User Group in South Orange on Tuesday, August 16, 2016\. This is a Higher Education focused SNUG but is open for any other customers....
Higher Education ServiceNow User Group in New Jersey - August 16, 2016
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Death to email! Just kidding. I understand email is still an important part of our day-to-day office work. Some teams just prefer email while the rest of us might prefer to use Connect. If you are ...
Keep your inbox clean - turn off Change calendar invitation responses
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The Service Catalog is one of the most widely adopted and implemented features in the ServiceNow platform. Think about it: On the first day your new hires step foot in your office, they have probab...
5 simple Catalog configurations that could make all the difference in UX
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The identification and Reconciliation API is a relatively new capability in the ServiceNow platform that often goes (tragically) unnoticed, and under appreciated. This must end. It's one of the mos...
Real-time CMDB: Identification and Reconciliation API
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Author's Note (August 2016)
_With ServiceNow offering Security Operations (which is a a great move), I wanted to share an article I wrote about how individuals well versed with the principles of ...
Applying IT Service Management Beyond IT- Corporate Security and Crisis Management
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Your service catalog is an important path for interacting with your users. When creating your service catalog, you can incorporate [variables](https://docs.servicenow.com/bundle/helsinki-it-service...
4 actions you can take when your Service Catalog variables are out of whack
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