ServiceNow News
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We are very excited to announce the New Jersey Higher Education User Group in South Orange on Tuesday, August 16, 2016\. This is a Higher Education focused SNUG but is open for any other customers....
New Jersey Higher Education ServiceNow User Group - August 16, 2016
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We are very excited to announce the New Jersey Higher Education User Group in South Orange on Tuesday, August 16, 2016\. This is a Higher Education focused SNUG but is open for any other customers....
New Jersey Higher Education ServiceNow User Group - August 16, 2016
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about 10 years
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We are very excited to announce the New Jersey Higher Education User Group in South Orange on Tuesday, August 16, 2016\. This is a Higher Education focused SNUG but is open for any other customers....
Higher Education ServiceNow User Group in New Jersey - August 16, 2016
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Death to email! Just kidding. I understand email is still an important part of our day-to-day office work. Some teams just prefer email while the rest of us might prefer to use Connect. If you are ...
Keep your inbox clean - turn off Change calendar invitation responses
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The Service Catalog is one of the most widely adopted and implemented features in the ServiceNow platform. Think about it: On the first day your new hires step foot in your office, they have probab...
5 simple Catalog configurations that could make all the difference in UX
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The identification and Reconciliation API is a relatively new capability in the ServiceNow platform that often goes (tragically) unnoticed, and under appreciated. This must end. It's one of the mos...
Real-time CMDB: Identification and Reconciliation API
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Author's Note (August 2016)
_With ServiceNow offering Security Operations (which is a a great move), I wanted to share an article I wrote about how individuals well versed with the principles of ...
Applying IT Service Management Beyond IT- Corporate Security and Crisis Management
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Your service catalog is an important path for interacting with your users. When creating your service catalog, you can incorporate [variables](https://docs.servicenow.com/bundle/helsinki-it-service...
4 actions you can take when your Service Catalog variables are out of whack
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This video demonstrates how a responsive canvas dashboard with filters provides an interactive, customizable solution for disseminating data to stakeholders, and how to easily build one in the Serv...
Performance Analytics | Create a Responsive Canvas Dashboard With Filters
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Customer service is important to an organization because it is often the only contact a customer has with a company. Customers are vital to an organization. Some customers spend hundreds and even t...
Customer Service Management Showdown : ServiceNow vs Zendesk
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After doing some work in the new Helsinki Service Portal over the last couple of weeks I've found some things I think will be helpful for those who will be starting their Service Portal journeys. S...
Adventures in Service Portaling: Introduction and Resources
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The quality of any knowledge article depends largely on the accuracy of the content (you'll also find this filed under "Things That Are Obvious"). Quite often, accuracy requires additional reviews ...
Publishing knowledge articles in KMv3: Standard or Instant workflow
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