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[Last time](https://community.servicenow.com/community?id=community%5Fblog&sys%5Fid=bfddaae9dbd0dbc01dcaf3231f961947), we saw how statistical sampling can be used with [Control Test Definitions](ht...

Data Sampling Techniques Part 5: Sampling Using Scripted Filter

Import · over 9 years
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The new [Automated Test Framework (ATF)](https://docs.servicenow.com/bundle/istanbul-release-notes/page/release-notes/servicenow-platform/automated-test-framework-rn.html) in the Istanbul release i...

Automated Test Framework Part 1: First Impression

Import · over 9 years
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We finally got to get Istanbul to our personal developer instance and it was just to dive in. This post will be a quick overview of the 5 big things that I think will rock your world with the Ista...

My Top 5 Istanbul features

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'Tis the season and no matter how you celebrate, we want to help you keep your ServiceNow instances going strong. The holidays can mean different things to different ServiceNow administrators. Some...

Holiday emergency prep kit for you and your ServiceNow instance

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The Enterprise Cloudcast - Multi-tenant vs Multi-instance cloud architectures

Import · over 9 years
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The [ServiceNow Community](https://community.servicenow.com/) (this site) allows you to get in touch with customers and experts from around the world. ServiceNow Express customers have access to de...

Learning - Communities

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What's the best approach to a ServiceNow implementation? The [ServiceNow Adaptive Implementation Framework](https://www.servicenow.com/content/dam/servicenow/documents/datasheets/ds-saif-datashee...

Implementation Best Practices

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What type of training do you offer? Do you have certifications? Training includes system admin courses as well as application specific courses. Look at the [ServiceNow Training & Certification](h...

Learning - Training

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For Enterprise, look at the [Product Documentation](https://docs.servicenow.com/) site, and select the appropriate ServiceNow version. For Express, look at the [Documentation](https://express.serv...

Learning - Documentation

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How do I add additional admins in HI, even if it is temporary to cover for vacations? Look at this KB article about [Customer Administration](https://hi.service-now.com/kb%5Fview.do?sysparm%5Fart...

Instance Management - Administration

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This time I will show you an easy way to do some interactive filters on normal reports which also will work on homepages. Now if you got Performance Analytics I would go to that instead and look a...

Creating interactive reports for homepages

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SLAs have a time stamp in them for when they start. The SLA definition specifies a duration for how much time is allotted to meet the SLA. When you start the SLA, the duration is added to the start...

Schedule changes affect Business Pause duration calculations

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There's a problem in information technology. Not everybody appears to know what is going on, which systems are in place, how much money is being spent where… or know what pieces of hardware and sof...

The chasm of invisibility that sits at the heart of IT

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What is the Architect community? It is a common place for all like-minded folks who are on the path of Enterprise Architecture practice or who are planning to get into Enterprise architecture pra...

FAQ on Enterprise Architects Community

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ServiceNow applications include client-side forms for data entry and retrieval. By default, there is one form for every object in the application — this contains all of the object's displayable att...

Platform Technical Overview

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The two previous posts addressed the importance of knowing who's involved in DevOps and what your challenges might be. Now let's look at what you can do to get to the mindset necessary to be succes...

The DevOps Mindset Part 3: Achieving the Mindset

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We've discussed previously that DevOps is a mindset. It's all about collaboration, sharing, and communication. But it's also important to recognize that one person's mindset is not necessarily the ...

The DevOps Mindset Part 2: Recognize the Challenges

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![image](https://community.servicenow.com/community/image/serverpage/image-id/159087iAEF326DE748267B9/image-size/large?v=v2&px=999) We are fast approaching the first ever UK Hackathon, to be held ...

#HackNow London - Its almost time!

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ServiceNow Customer Service Management (CSM) How can you decrease call volumes and increase customer satisfaction? CSM ServiceNow Module Product Information: <https://www.youtube.com/watch?v=HiX...

CSM, It's not just for IT

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Richard Branson once said, "Success in business is all about people, people, people. Whatever industry a company is in, its employees are its biggest competitive advantage." Retaining top talent is...

The Psychology of Employee Engagement

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![image](https://community.servicenow.com/community/image/serverpage/image-id/159095i2946CE34E4BB61A2/image-size/large?v=v2&px=999) The Knowledge Base is kept current with frequent edits and addit...

Knowledge Base Digest: November 29, 2016

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I see many reports, and have been affected myself, of the issue "I have Safari and no matter what, I still get the old UI." If you have ensured you have the proper plugins and preferences set, yet...

Browser is still showing old UI // Helsinki // Safari // UI 16

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DevOps is not a tool. DevOps is not a process. DevOps is a mindset. Sure, you will need tools and processes to enable your DevOps program. However, success in achieving DevOps cannot be accomplishe...

The DevOps Mindset Part 1: Know Who the Players Are

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"The Future of AI in IT" - live event Nov. 30 in SF with Allan Leinwand, ServiceNow CTO

"The Future of AI in IT" - live event Nov. 30 in SF with Allan Leinwand, ServiceNow CTO

Import · over 9 years
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TrendBox is a very powerful mechanism to visualize performance over time. Common uses include incidents assigned per week, by either technician or assignment group. The reason the TrendBox is super...

Using Trendbox in standard reporting

Import · almost 10 years
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