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Best of 2016: 10 most popular Knowledge article solutions and workarounds

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This is the second post in a 3 part blog series focused on how Performance Analytics enables you to run a better ServiceNow by adding CONTEXT to the valuable data living in the platform. In the [f...

Context: The ABCs of Performance Analytics - Part 2

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Measure What Matters: Establish Business-Aligned Reporting Practice

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Knowledge Base Digest: December 13, 2016

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ServiceNow Learning Library Demo

ServiceNow Learning Library Demo

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ITSM Value Realization Webinars - Calendar

ITSM Value Realization Webinars - Calendar

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In order to define a new On-Call rota, we can make use of the wizard which opens when selecting the _Create New Schedule_ in the menu, under the On-Call Scheduling block. ![image](https://communit...

Define basic On-call rota schedule

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This video shows how to use Debug UI Policies to troubleshoot Service Catalog items that are not working as expected. It applies to ServiceNow releases starting with Helsinki. The admin role is req...

Video: Service Catalog | How to Debug UI Policies

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The Repeat Until attribute on Schedule Entries provides a way to alter the start and/or end time of a rota and how it repeats. ![image](https://community.servicenow.com/community/image/serverpage/...

On-Call Scheduling changing a rotation start and/or end time

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A sometimes ignored feature in the On-Call scheduling functionality is the ability to add child schedules, in order to include or exclude other schedules to build complex but clear rosters. To mak...

Use include/exclude Schedules to define comprehensible rosters

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Enterprise cloud company ServiceNow hosted its last HackNow developer [hackathon](https://hackathon.service-now.com/hacknow?id=overview) of 2016 on a pleasingly mild December day, at the firm's UK ...

ServiceNow HackNow London 2016

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SNUG DE 06.04.2017

SNUG DE 06.04.2017

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Utilizing Browser Add-ons For Added Instance Functionality

Utilizing Browser Add-ons For Added Instance Functionality

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[Last time](https://community.servicenow.com/community?id=community%5Fblog&sys%5Fid=00ecaa65dbd0dbc01dcaf3231f961970), we ran a simple read-only demo test named "Verify That Form Defaults Are As Ex...

Automated Test Framework Part 2: Form Submit

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Sometimes, HTML just won't help you and you need to take the documentation "to go" in PDF format. If you are working offline, or have a lot to read and want to have it in a format that's easy to pr...

Docs on the Go: 3 Ways to Take Product Docs Offline

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ServiceNow reports are not OOTB available in current release of service portal. There are couple of hints you can find in community articles or a solution available in share in relation to reports ...

Service Portal Report List & Report Form Widgets

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Follow [Shiva Ramachandran](https://community.servicenow.com/community?id=community%5Fuser%5Fprofile&user=176f8669db181fc09c9ffb651f9619f3), Director Product Management, ServiceNow and other leader...

Architects Corner Podcast: Ep1 : How do you select the right platform for the enterprise?

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![image](https://community.servicenow.com/community/image/serverpage/image-id/161087i944E75CFBF77DB5D/image-size/large?v=v2&px=999) The Knowledge Base is kept current with frequent edits and addit...

Knowledge Base Digest: December 6, 2016

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I've been running a blog series on [Data Sampling Techniques](https://community.servicenow.com/community?id=community%5Fblog&sys%5Fid=efed222ddbd0dbc01dcaf3231f9619f9) where the latest topic was on...

And the winner is... Randomly Selecting GlideRecords

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Who is my main sales contact? Your ServiceNow Sales Representative is your main contact, and can put you in touch with the appropriate ServiceNow resources or departments. If you're not able to r...

Contacts & Events

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One of the new features released in Istanbul is the ability to modify an On-Call roster by changing, adding and removing users without affecting historical data. In previous releases, when a team m...

On-Call Scheduling Members available from and to

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If you are planning to import thousands of records into your instance and you have a complex coalesce key to update data, this post is for you. Easy import, data load, and import sets are wonderful...

Improving performance when importing data with more than one field as coalesce key

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I have come across a requirement from a client that they would like to have ability to select multiple options / values on a variable in service catalog but did not like the appearance of List Coll...

MultiSelect Hierarchal Checkbox

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Here's a recording of a panel discussion about the future of artificial intelligence for customer support. It was moderated by Kate Leggett from Forrester Research. Panelists (left to right): Nitin...

The future of AI for customer support: panel discussion with ServiceNow, Neva, Zendesk, and Wipro

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Tug Of War !!!!!!!! Video

Tug Of War !!!!!!!!

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