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Enterprise cloud company ServiceNow hosted its last HackNow developer [hackathon](https://hackathon.service-now.com/hacknow?id=overview) of 2016 on a pleasingly mild December day, at the firm's UK ...

ServiceNow HackNow London 2016

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SNUG DE 06.04.2017

SNUG DE 06.04.2017

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Utilizing Browser Add-ons For Added Instance Functionality

Utilizing Browser Add-ons For Added Instance Functionality

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[Last time](https://community.servicenow.com/community?id=community%5Fblog&sys%5Fid=00ecaa65dbd0dbc01dcaf3231f961970), we ran a simple read-only demo test named "Verify That Form Defaults Are As Ex...

Automated Test Framework Part 2: Form Submit

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Sometimes, HTML just won't help you and you need to take the documentation "to go" in PDF format. If you are working offline, or have a lot to read and want to have it in a format that's easy to pr...

Docs on the Go: 3 Ways to Take Product Docs Offline

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ServiceNow reports are not OOTB available in current release of service portal. There are couple of hints you can find in community articles or a solution available in share in relation to reports ...

Service Portal Report List & Report Form Widgets

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Follow [Shiva Ramachandran](https://community.servicenow.com/community?id=community%5Fuser%5Fprofile&user=176f8669db181fc09c9ffb651f9619f3), Director Product Management, ServiceNow and other leader...

Architects Corner Podcast: Ep1 : How do you select the right platform for the enterprise?

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![image](https://community.servicenow.com/community/image/serverpage/image-id/161087i944E75CFBF77DB5D/image-size/large?v=v2&px=999) The Knowledge Base is kept current with frequent edits and addit...

Knowledge Base Digest: December 6, 2016

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I've been running a blog series on [Data Sampling Techniques](https://community.servicenow.com/community?id=community%5Fblog&sys%5Fid=efed222ddbd0dbc01dcaf3231f9619f9) where the latest topic was on...

And the winner is... Randomly Selecting GlideRecords

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Who is my main sales contact? Your ServiceNow Sales Representative is your main contact, and can put you in touch with the appropriate ServiceNow resources or departments. If you're not able to r...

Contacts & Events

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One of the new features released in Istanbul is the ability to modify an On-Call roster by changing, adding and removing users without affecting historical data. In previous releases, when a team m...

On-Call Scheduling Members available from and to

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If you are planning to import thousands of records into your instance and you have a complex coalesce key to update data, this post is for you. Easy import, data load, and import sets are wonderful...

Improving performance when importing data with more than one field as coalesce key

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I have come across a requirement from a client that they would like to have ability to select multiple options / values on a variable in service catalog but did not like the appearance of List Coll...

MultiSelect Hierarchal Checkbox

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Here's a recording of a panel discussion about the future of artificial intelligence for customer support. It was moderated by Kate Leggett from Forrester Research. Panelists (left to right): Nitin...

The future of AI for customer support: panel discussion with ServiceNow, Neva, Zendesk, and Wipro

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Tug Of War !!!!!!!! Video

Tug Of War !!!!!!!!

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[Last time](https://community.servicenow.com/community?id=community%5Fblog&sys%5Fid=bfddaae9dbd0dbc01dcaf3231f961947), we saw how statistical sampling can be used with [Control Test Definitions](ht...

Data Sampling Techniques Part 5: Sampling Using Scripted Filter

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The new [Automated Test Framework (ATF)](https://docs.servicenow.com/bundle/istanbul-release-notes/page/release-notes/servicenow-platform/automated-test-framework-rn.html) in the Istanbul release i...

Automated Test Framework Part 1: First Impression

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We finally got to get Istanbul to our personal developer instance and it was just to dive in. This post will be a quick overview of the 5 big things that I think will rock your world with the Ista...

My Top 5 Istanbul features

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'Tis the season and no matter how you celebrate, we want to help you keep your ServiceNow instances going strong. The holidays can mean different things to different ServiceNow administrators. Some...

Holiday emergency prep kit for you and your ServiceNow instance

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The Enterprise Cloudcast - Multi-tenant vs Multi-instance cloud architectures

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The [ServiceNow Community](https://community.servicenow.com/) (this site) allows you to get in touch with customers and experts from around the world. ServiceNow Express customers have access to de...

Learning - Communities

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What's the best approach to a ServiceNow implementation? The [ServiceNow Adaptive Implementation Framework](https://www.servicenow.com/content/dam/servicenow/documents/datasheets/ds-saif-datashee...

Implementation Best Practices

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What type of training do you offer? Do you have certifications? Training includes system admin courses as well as application specific courses. Look at the [ServiceNow Training & Certification](h...

Learning - Training

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For Enterprise, look at the [Product Documentation](https://docs.servicenow.com/) site, and select the appropriate ServiceNow version. For Express, look at the [Documentation](https://express.serv...

Learning - Documentation

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How do I add additional admins in HI, even if it is temporary to cover for vacations? Look at this KB article about [Customer Administration](https://hi.service-now.com/kb%5Fview.do?sysparm%5Fart...

Instance Management - Administration

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