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Importing case activities for proper case activity stream functions.docx

Importing case activities for proper case activity stream functions.docx

Import · over 9 years
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The Self Service Password Reset plugin allows users to Change their own password, and when combined with a [password aging policy](http://wiki.servicenow.com/index.php?title=Force%5FPassword%5FRese...

Password Self-Service : Stuck in the Change Password page

Import · over 9 years
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Knowledge Base Digest: April 4, 2017

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JLA
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NOTE: MY POSTINGS REFLECT MY OWN VIEWS AND DO NOT NECESSARILY REPRESENT THE VIEWS OF MY EMPLOYER, ACCENTURE. DIFFICULTY LEVEL: INTERMEDIATE Assumes having taken the class [SSNF](https://nowlea...

Scoped Application Distribution

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As an Executive Architect from the Inspire team at ServiceNow, I regularly meet with executives who are struggling with their Order to Cash (O2C) process. As a matter of fact, most of the large ent...

Is your Order to Cash process lean?

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I had the opportunity to travel with my family for spring break last week. Trekking through several airports, there are many opportunities to witness customer service in action: airline employees, ...

Monday Musings on Customer Service (April 3, 2017)

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A Micro-Service strategy with your internal ServiceNow instance

A Micro-Service strategy with your internal ServiceNow instance

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Hi All, I have recently completed my ServiceNow Admin Certification on 30th Mar 2017. Just thought of sharing some information and dumps which i have gone through. Exam BluePrint: [https://www.s...

ServiceNow Admin Certification

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1. A planned Marketing Activity is created in MAPapp and submitted for approval. 2. Management approves the activity and investment. 3. Upon approval, and from within MAPapp, the Marketing Manager ...

Accelerate Marketing's Time to Market with ServiceNow

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Wouldn't it be nice if there were only two types of users and two points to direct traffic through your site? When dealing with redirection on an enterprise level, it's rare to just send 'A users' ...

6 ways to set up your Service Portal for redirection SUCCESS!

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Enterprise Architects have a challenging job since they have to understand various technologies and platforms/tools that are being used across the enterprise. They also need tools to manage the roa...

Architects Corner Podcast: Ep2: Doing Enterprise Architecture at ServiceNow using ServiceNow

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One more thing: the D1R as we call the the day-one readiness is implemented by our work stream Interfaces. D1R is supporting HR IT processes for entire Siemens organization in a sense of getting em...

Siemens@K17

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I was asked to provide a simple solution for generating a PDF export of one record and attach it to another one. Either if it makes sense or not from a process perspective, I cannot tell, but what ...

Generate PDF and attach to the record

Import · over 9 years
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In ServiceNow all [date and times](https://docs.servicenow.com/bundle/istanbul-servicenow-platform/page/administer/time/reference/r%5FTimeZones.html) are stored in Coordinated Universal Time (UTC)....

Sync the Time Zone of your Application with your PC

Import · over 9 years
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knowledge17 Schedule Builder Video_final.mp4

knowledge17 Schedule Builder Video_final.mp4

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Drive Long-term Success! Become a Champion at Knowledge 17

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LL
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Testing REST web services through Firefox RESTClient or POSTMAN

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i
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La documentation des applicatifs métiers en entreprise est souvent une activité fastidieuse, nécessitant rigueur et ténacité. Souvent considérée comme importante mais finalement non prioritaire, ce...

Comment gérez -vous la documentation technique de vos projets ?

Import · over 9 years
NN
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Great meeting so many of you at the SNUG. Please remember you can tell us about your experience on HI by providing Feedback. This is your "hotline" to our team and we are dedicated to ensuring you...

HI Service Portal Customer Engagement

Import · over 9 years
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If you thought the GlideDateTime holds the time and the time zone, and you would need to convert from one time zone to another or complex task to use them, think again. GlideDateTime holds the time...

Date and time fields on the apps and clients

Import · over 9 years
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Uh-oh!Someone made the Assignment group field mandatory on the Incident form. Now it's a mandatory field on other forms such as Task, Problem, and Change. As a result, no incident, problem, or chan...

Avoid issues when modifying shared fields in extended tables

Import · over 9 years
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[Daylight Saving Time (DST)](https://en.wikipedia.org/wiki/Daylight%5Fsaving%5Ftime) is the practice of advancing clocks during summer months by one hour so that evening daylight lasts an hour long...

Adjust your ServiceNow instance Time Zone after Daylight Saving Time

Import · over 9 years
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Cool tool we've developed. https://youtu.be/FdET4CS-t4o

Cool tool we've developed. https://youtu.be/FdET4CS-t4o

Import · over 9 years
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Server-Side Millisecond Time Logging

Server-Side Millisecond Time Logging

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Again a little code tip for those that may need it. Nothing hard to create yourself, but may be faster this way. I had to change a metric that was running calculations on the wrong information, wh...

Trigger metric retroactively

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