ServiceNow News
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For the past 5 months, I have been engaged in translating, not only the Service Portal, but the entire ITIL back end of the ServiceNow platform into Spanish, Japanese and Chinese. During this time,...
Internationalization of the ServiceNow Platform.pdf
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almost 9 years
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Alexa + Neva + ServiceNow: build an AI-based virtual agent in an hour
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almost 9 years
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The software asset management ecosystem has changed dramatically over the last decade. On-premise software still holds majority share in the total software spend and several SAM vendors use the dis...
Realize the economic value of discovery data with SAM Normalization
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Service outages are often a result of changes made in application configuration. Starting with Jakarta, information on application configuration files can now be collected. This feature uses Horizo...
Evaluate the impact on business services by tracking configuration file changes in Jakarta+
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almost 9 years
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Posted by [dedris](https://community.servicenow.com/community?id=community%5Fuser%5Fprofile&user=db331ae5db1c1fc09c9ffb651f961987)
Recently, the ServiceNow Global Services team and our partners ha...
Global Financial Institution Modernizes Service Management in 6 Months
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When Discovery finds a device in your network, it makes an effort to determine if the device already exists in the CMDB.
When Discovery is configured to use identifiers, it launches special identi...
Discovery Identification - Identifiers and Duplicates Prevention
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In this group, I'd estimate a good 95% yes's to my question on the blog title, I bet you are saying: "Yes, of course, I'm associated with ServiceNow, so my skills and career are accelerating @ the ...
Is your Career Accelerating @ the Speed of Business?
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almost 9 years
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Discovery detects the physical connections, known as Layer 2, between network devices and between network devices and other components, such a servers, and stores this data for use by Dependency Vi...
Layer 2 Discovery or Physical Connectivity Discovery
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In this episode, Allan discusses digital transformation. Digital transformation is more than digital products and services; it's also about the processes that creates, enables, manages, and deliver...
The Enterprise Cloudcast: Episode 10: Digital Transformation by Allan Leinwand
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One of the most powerful tools within the ServiceNow application is the Global Text Search, which searches multiple tables within ServiceNow with a single search string. Text search enables us to f...
The Mystery of Search Results — Solved in 7 Questions
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almost 9 years
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