ServiceNow News
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CloudWatch provides a wealth of configurable monitoring features, and an easy way to send that information virtually anywhere by using AWS SNS (Simple Notification Service).
ServiceNow routes inc...
How to automatically create an incident in ServiceNow from an Amazon AWS CloudWatch alarm
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Authored by: Brian Emerson, Senior Director Product Management—IT Operations Management
Let's face it—the world is getting cloudy. And that is a great thing! [According to Forrester Research, the ...
Cloud Series—Part 1: Getting Visibility into a Cloudy World
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about 8 years
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Once you have identified improvements opportunities that you want to make, where do you capture them today? Are you using Problem/Demand/Project records or tracking them outside of ServiceNow in Ex...
How to populate and manage a Continual Service Improvement Register
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about 8 years
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I needed to do some experimentation on a Service Portal but didn't want to break our Dev instance so i migrated the XML manually to my personal Dev instance.
I made a list of the tables that are ...
Manually migrating a Service Portal to another environment via XML import
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about 8 years
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Cut down on your training material and give users a great experien...
TechNow Ep 53 | How to Get Started With the Guided Tour Designer
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about 8 years
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Recently, working for a client the requirement was really interesting. They have a 4-page form for casual hire. The first 3 pages are to be filled by a nominator and the last one by the nominee. So...
Autopopulating PDF with Form data and attaching it to the ticket
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about 8 years
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Ever try to create a Request from an Incident?
How many actuall...
A better user experience for Transferring an Incident to a Request
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about 8 years
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[](https://community.servicenow.com/now-platform/latest-release.html)
How to populate hostname in CI of the system being used to make the request or ticket in Service Portal
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about 8 years
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Join us Thursday, June 28 for a [special webcast](https://hubs.ly/H0cyYG20) about the new world of work. We'll answer the question everyone is asking: what's required to be an IT leader in the era ...
6/28 Astound Webcast: What's required to be an IT leader in the era of AI: a conversation with thought leader Michael Dortch
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about 8 years
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Have you even wanted to just view documents rather than downloading them from a Knowledge Base Article?
Have you wanted to embed Videos in Knowledge Base Articles?
Have you ever wanted to view a...
How to show embedded documents in KB articles either from a cloud source or from an attachment.
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about 8 years
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If you are still trying to understand the value add of Service Mapping over just a Discovery solution, please review this short video on creating and maintaining a manual vs. automated discovered s...
Creating and Maintaining a Manual vs. Automated Service Map (Discovery vs. Service Mapping)
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about 8 years
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Hi All,
I just completed my ServiceNow Implementation Specialist Certification in ITSM, and just like others I found it really tough to find study materials for this exam both in Community and els...
ServiceNow Implementation Specialist - ITSM Study Materials
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about 8 years
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"When I think about IT and HR in a shared space, I'm reminded of the famous Reese's peanut butter cup slogan 'Two great tastes that taste great together,'" said Melissa Golden, Director of Global H...
When IT and HR Work Together to Deliver Service at Schneider Electric
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In 2015, General Mills began their [global HR transformation](https://servicematters.servicenow.com/2016/12/01/general-mills-extends-consumer-experience-employees/) with a goal to deliver world cla...
General Mills Delivers World-Class HR Service Delivery to 38,000 Employees
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about 8 years
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Error: Creating Multiple entries in CMDB for Oracle Instances .
1. We have imported list of Oracle instances to our CMDB Table. All were created as Discovery source “manual Entry”
2. Now, we are t...
Resolution on creating Duplicate entries in CMDB for Oracle Instances.
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about 8 years
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Custom Probe and Sensor to get Serial Number for Juniper SRX 100
We were not getting Serial Number for this model Juniper SRX 100 Router on CMDB form i.e on CI Record. But we were getting Model N...
Custom Probe and Sensor to get Serial Number for Juniper SRX 100
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about 8 years
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