ServiceNow News
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A B2B travel company’s journey toward modernizing customer support
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Session Code: BRE0403
Presenter(s): Michael, Dianna, Vineeth
Company(s): Vertex Pharmaceuticals, Inc., Vertex Pharmaceuticals
Abstract:
Vertex Pharmaceuticals, Inc., is a global leader in cyst...
Transforming R&D at Vertex Pharmaceuticals with a customized solution
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Session Code: BRE1663
Presenter(s): Michael, Janet, Jarred
Company(s): GlideFast, GlideFast Consulting, GlideFast Consulting
Abstract:
GlideFast is a rapidly growing professional services orga...
How to automate business processes In the Now Platform to accelerate digital transformation
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Empower agents to solve customer issues faster with machine learning
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Session Code: BRE0081
Presenter(s): Simon, Jamie
Company(s): NATS, NATS (National Air Traffic Services)
Abstract:
UK Air Traffic Control is one of the most complex air traffic control systems ...
Managing UK Air Traffic Control: Predicting and preventing delays
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Session Code: BRE0345
Presenter(s): Erin
Company(s): Owens-Illinois
Abstract:
Join this session to learn how a 100-year-old company has used ServiceNow to help with their digital transformatio...
Owens-Illinois: Making AppDev approachable with item designer
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GDPR, CCPA, and whatever's next: Accelerate your privacy journey with ServiceNow
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How Airtel reduced manual work by 80% via automation and self-service
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Session Code: CSS1181
Presenter(s): Sujata
Company(s): Bristol-Myers Squibb
Abstract:
In this session, Bristol-Myers Squibb will share how the CMDB was the key enabler of the business and digi...
Advance foundations: CMDB evolution for digital transformation
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Changing the way of work by building an integrated IT factory
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Session Code: CSS1379
Presenter(s): Tory
Company(s): Dignity Health
Abstract:
Dignity Health, the fifth largest health system in the U.S. and the largest hospital provider in California, relie...
Extend outcomes: Transform transactional BUs into strategic business partners
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Session Code: BRE1476
Presenter(s): Spencer
Company(s): City Of Raleigh
Abstract:
The City of Raleigh initially implemented ServiceNow ITSM for the central IT department. In this session, you'...
Out of the shadows: Consolidating city departments into an enterprise ITSM platform in Raleigh, NC
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