ServiceNow News
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Note that Microsoft Cloud Germany (standalone region) will be replaced by two new Azure Germany regions that are integrated with the rest of Azure public cloud. As this [announcement](https://news....
Azure Government and Azure National Cloud region support for Cloud Management and Cloud Discovery
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As you may aware of that you can store more than just text within ServiceNow, in the form of attachments. You can store binary data as well, including pictures, audio, and even executable files.
T...
Reading Attachment Contents || Copying attachment || Attachment Properties
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Now on Now Webinar: How ServiceNow used Enterprise Service Management to drive 97% employee satisfaction while reducing support burdens 20% (10 am PT, Tues., Sept. 17)
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ServiceNow is working on future platform development tools and we would like your feedback on possible ways we could name and describe platform functionality and development activities from within ...
Help ServiceNow Name and Describe Future Platform Functionality
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Process User and Manager Capabilities | Getting Started with the ITIL Role
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Customer support, human resources, and other service providers get a lot of simple service requests through phone, chat and other channels. Those requests can take up a lot of their agents’ time. T...
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Leverage natural language understanding in Virtual Agent to handle more requests automatically
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System Configuration | Configuring Inbound Actions and Notifications
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Digital transformation is at the tip of everyone’s lips. Yet many organizations and the tools they use are siloed, making it difficult to properly drive transformation or manage ideas from concept ...
Employee-driven continuous improvement using Ideation and CIM
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