ServiceNow News
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The Orbit Content Management System on ServiceNow by NewRocket
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over 5 years
The Service Catalog team at ServiceNow is busy cooking up innovation for scaling your catalog development, and the first iteration of the new Catalog Builder is available in the Quebec release.
In...
Getting started with Catalog Builder to scale your catalog development
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over 5 years
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hi everyone my name is jason nichols i am a senior technical trainer at servicenow and in this video i&39;m going to show you how you can replicate existing ci relationships in your cmdb to the...
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ServiceNow – Replicating CI Relationships in GRC with Flow Designer
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over 5 years
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Finding Water Episode 6: Transforming the Customer Experience - ServiceNow Community Podcasts
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over 5 years
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While entity type filters and entity class rules can automatically create entities and assign them to classes, what about the relationships between entities? How can we replicate CI relations betwe...
Replicating CI Relationships in GRC with Flow Designer
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over 5 years
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Now Platform Quebec release collected links of interest!
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over 5 years
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We are pleased to announce an EDUCAUSE community group day coming May 4\. Mark your calendars for this exciting half-day virtual event. Join your colleagues to learn about a broad range of ITSM and...
SAVE THE DATE - ITSM Event Announcement: Higher Education “Virtual Community Day” on May 4th, 2021 from 8-12pm PDT / 11-3pm EDT
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over 5 years
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CJ & The Duke talk about the impact of mergers and acquisitions (M&A) on ServiceNow architecture, and what a good architect should do in those situations. We discuss:
\- The Trojan Re-Architectur...
EP023 - Mergers & Acquisitions on ServiceNow
CJ & The Duke
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over 5 years
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ServiceNow's been flirting with this feature for YEARS, so I was pleasantly surprised to see it deployed officially in Quebec. It takes some getting used to, so I'd highly recommend getting your P...
Quebec Quickies - Analytics Q&A - An NLP interface for reporting.
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over 5 years
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with demand forecasting you can schedule the right number of agents at the right time to optimize for peak performance while reducing costs using historical data from multiple channels you can pred...
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Demand Forecast for Workforce Optimization for Customer Service
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over 5 years
good morning we&39;re at the top of the hour so we&39;ll go ahead and get started with with our performance analytics academy so welcome to performance analytics uh academy formerly known a...
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Indicators on Metrics - Jan 27, 2021 - Performance Analytics Academy
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