ServiceNow News
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Hola Community,
Here is another short video on How to calculate the Average Handle Duration of Chat of Agents or their Assignment Group.
Please mark this article as Helpful if it helped you.
Che...
How to calculate Average Handle Duration of Chat of Agents or their Assignment Group
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I want to propose a question - if you are a _Platform owner_ or _Service owner_ and you offer multiple languages to your end users, do you track it?
As I write this, do you know how many English u...
Do you review the usage of the languages you provide?
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ATF - Custom Step Configuration4 - Get Future/Prior Date from current date
Hi,
This Step Config gets Future/Prior Date from current date as per user datetime format
Step Environment: Server Inde...
ATF - Custom Step Configuration4 - Get Future/Prior Date from current date
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The impact of healthy CMDB on the Vulnerability Response Management (VRM) in ServiceNow
One of the question you might get from your client while implementing Vulnerability Response in ServiceNow i...
The impact of healthy CMDB on the Vulnerability Response Management (VRM) in ServiceNow
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For example, to run the script for SCCM scoped application: var util = new CMDBIntegrationMetaDataFixUtil();
util.addRelTypeMapping("SG-SCCM");
12\. The above script run will create the necessa...
Service Graph Connector for Microsoft SCCM - IRE Local Language Relationship Translation Issue
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Part 1 of the Panel Discussion: Transitioning Out of Military with ServiceNow and USO.
Bob Osborn, CTO Global Governments at ServiceNow and Alex Beachy, Enterprise Account Executive at ServiceNow,...
Part 1: Transitioning Out of Military with ServiceNow and USO - ServiceNow Industries Podcasts
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Bit of back storyI've been working on a project recently where I had to create a dependency between two fields... I scoured the community and the only solution was create convoluted client script, ...
Catalog variable dependency on referenced fields (Simple)
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ATF - Custom Step Configuration3 - Validation of dropdown value using the script
Hi,
This Step configuration takes the group name as an input and passes an active user name and sysId to output va...
ATF - Custom Step Configuration3 - Validation of dropdown value using the script
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We are excited to announce our latest course [GRC: Introduction to Workspaces and User Experiences. It's FREE and available to everyone!](https://nowlearning.service-now.com/lxp?id=overview&sys%5Fi...
Announcing New Course - GRC: Introduction to Workspaces and User Experiences
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We are excited to announce our latest course [GRC: Introduction to Workspaces and User Experiences. It's FREE and available to everyone!](https://nowlearning.service-now.com/lxp?id=overview&sys%5Fi...
Recently Launched New Course for Risk Customers - GRC: Introduction to Workspaces and User Experiences
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Now most of our companies are partly returning to the office in hybrid mode, as SNUG-NL we also want to organize a first physical meeting again. After two successful online meetings during the pand...
Save the date: SNUG-NL meeting on Nov 25th, SNUG-NL Hackathon on Nov 18th
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This article provides insight into development personas that can be utilised in ServiceNow platform development. This ranges from maintainers doing simple and quick fixes (which is tempting to do s...
The 6 types of Developers and Contributors on the ServiceNow Platform
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